At Chicago Joes we offer a return on these terms:
Items must be returned within 14 days
Still have the original tags attached and packaging intact
Be in a new, unworn, saleable condition, determined by us upon inspection
Proof of purchase must be made by way of receipt or order/invoice number.
Please note: This policy excludes swimwear, underwear, earrings. These are not eligible to be returned for hygiene reasons. Please do not remove the swing tags or labelling from the item until you are 100% sure you want to keep it. After removing these it is no longer eligible to be returned. NO RETURN ON SALE ITEMS.
If your return complies with the above then it will be considered eligible for exchange, refund or credit. Please fill out all appropriate documentation included in your original package and return your item(s) to the following address:
Shipping is at your cost so we recommend that you use a courier service as we are not responsible for items that are not received.
All refunds and credits will be processed upon receiving your items. Where returns are for credit we will email you with a credit code which is in the form of a gift card. This gift card can be used at the checkout of our website when you purchase a replacement item. For refunds please allow 5 business days for processing. Refund total will be deducted of any original shipping costs where applicable.
We reserve the right to deny any return where our item(s) have not meet our returns policy terms. If this is applicable the cost of sending back your item MUST be payable before they can be returned to you.
If you have any queries in regards to any of the above information please email email@example.com
Warranty Returns Policy
If you have an item you have worn or the tags have been removed and in your opinion has become faulty we ask that you email firstname.lastname@example.org to arrange for the item to be returned and assessed. Please note: We cannot cover a fault or damage cause by wear and tear, improper use or accident.
Once the item(s) have been received they will be assessed. If we accept the claim we will replace the faulty item with another. If we cannot replace the item we will then refund the cost of the item.
If we do not accept the claim we will explain our reasons and return the item back to you.
If you do not agree with our decision, we advise you review your rights under the consumer guarantees act of New Zealand. These policies are in no way intended to restrict your rights and we will uphold all of your rights under the consumers guarantees act.