Terms & Conditions
Returns Policy
At Chicago Joes we offer a return on these terms:
- Items must be returned within 14 days
- Still have the original tags attached and packaging intact
- Be in a new, unworn, saleable condition, determined by us upon inspection
- Proof of purchase must be made by way of receipt or order/invoice number.
Please note: This policy excludes swimwear, underwear, earrings. These are not eligible to be returned for hygiene reasons. Please do not remove the swing tags or labelling from the item until you are 100% sure you want to keep it. After removing these it is no longer eligible to be returned. NO RETURN ON SALE ITEMS.
If your return complies with the above then it will be considered eligible for exchange, refund or credit. Please fill out all appropriate documentation included in your original package and return your item(s) to the following address:
Chicago Joes
The Arcade
Tancred Street
Ashburton 7700
ATTN: Returns
Please note: Shipping is at your cost so we recommend that you use a courier service as we are not responsible for items that are not received.
All refunds and credits will be processed upon receiving your items. Where returns are for credit we will email you with a credit code which is in the form of a gift card. This gift card can be used at the checkout of our website when you purchase a replacement item. For refunds please allow 5 business days for processing. Refund total will be deducted of any original shipping costs where applicable.
We reserve the right to deny any return where our item(s) have not meet our returns policy terms. If this is applicable the cost of sending back your item MUST be payable before they can be returned to you.
If you have any queries in regards to any of the above information please email info@chicagojoes.co.nz
Shipping
All orders will be packaged up within 24 hours of the order being received and processed on the following working day. Please note: Any orders received on a public holiday or over the weekend will be processed the next business working day.
- FREE shipping on all orders over $150 within New Zealand
- We charge a flat rate on all orders under $150 within New Zealand for a tracked courier
You can contact us at any time to check the status of a special item. Please email info@chicagojoes.co.nz
If you live overseas and would like international shipping please contact us and we can arrange a quote for you to your specified address.
Warranty Returns Policy
If you have an item you have worn or the tags have been removed and in your opinion has become faulty we ask that you email info@chicagojoes.co.nz to arrange for the item to be returned and assessed. Please note: We cannot cover a fault or damage cause by wear and tear, improper use or accident.
Once the item(s) have been received they will be assessed. If we accept the claim we will replace the faulty item with another. If we cannot replace the item we will then refund the cost of the item.
If we do not accept the claim we will explain our reasons and return the item back to you.
If you do not agree with our decision, we advise you review your rights under the consumer guarantees act of New Zealand. These policies are in no way intended to restrict your rights and we will uphold all of your rights under the consumers guarantees act.
Laybuy
Currently laybuy is only available in store over a 6 week payment term. For further information please visit us instore to buy a product on layby